Slide 9 of 18
What to put on the unit economics slide
The job of this slide: Show that each customer creates value. Include: CAC, LTV, LTV:CAC, payback; Retention (cohorts or NRR); What you'll improve.
What to put on it
- CAC, LTV, LTV:CAC, payback
- Retention (cohorts or NRR)
- What you'll improve
What investors look for
Each customer is profitable, and you know your weak spot.
Example
CAC ~$1.8k, conservative LTV:CAC ~6.9x, payback ~5 months. Retention is the focus: GRR ~75%, improving in newer cohorts.
What to say
Script
Each customer pays back its acquisition cost in about five months. Retention is our focus, and newer cohorts are already better.
Common mistake
Revenue-based LTV (use gross margin).
Where the numbers come from
Unit Economics - LTV & Payback, Cohort Retention